London Overground - London Overground Lines & Routes - B
London Overground - B
London Overground East London & South London lines
Haggerston Hoxton Shoreditch High Street Whitechapel Shadwell Wapping Rotherhithe Canada Water Surrey Quays
Haggerston Hoxton Shoreditch High Street Whitechapel Shadwell Wapping Rotherhithe Canada Water Surrey Quays Queens Road Peckham Peckham Rye Denmark Hill Clapham High Street Wandsworth Road
Canonbury Dalston Junction Haggerston Hoxton Shoreditch High Street Whitechapel Shadwell Wapping Rotherhithe Canada Water Surrey Quays New Cross Gate Brockley Honor Oak Park Forest Hill Sydenham
Canonbury Dalston Junction Haggerston Hoxton Shoreditch High Street, Whitechapel Shadwell Wapping Rotherhithe Canada Water Surrey Quays New Cross Gate Brockley Honor Oak Park Forest Hill Sydenham Penge West Anerley Norwood Junction
North London line
Kew Gardens Gunnersbury, South Acton Acton Central Willesden Junction Kensal Rise Brondesbury Park Brondesbury West Hampstead Finchley Road & Frognal Hampstead Heath Gospel Oak Kentish Town West Camden Road Caledonian Road & Barnsbury Highbury & Islington Canonbury Dalston Kingsland Hackney CentralHomertonHackney Wick
Imperial Wharf West Brompton Kensington (Olympia) Shepherd's Bush Willesden Junction Kensal Rise Brondesbury ParkBrondesburyWest HampsteadFinchley Road & Frognal Hampstead Heath Gospel Oak Kentish Town West Camden Road Caledonian Road & Barnsbury Highbury & Islington Canonbury Dalston Kingsland Hackney Central Homerton Hackney Wick
Watford DC line
Watford High Street Bushey Carpenders Park Hatch End Headstone Lane Harrow & Wealdstone Kenton South Kenton North Wembley Wembley Central Stonebridge Park Harlesden Willesden Junction Kensal Green Queen's Park Kilburn High Road South Hampstead
Gospel Oak to Barking line
Upper Holloway Crouch Hill Harringay Green Lanes South Tottenham Blackhorse Road Walthamstow Queen's Road Leyton Midland Road Leytonstone High Road Wanstead Park Woodgrange Park Barking
Lea Valley lines
Bethnal Green Cambridge Heath London Fields Hackney Downs Rectory Road Stoke Newington Stamford Hill Seven Sisters Bruce Grove White Hart Lane Silver Street Edmonton Green Bush Hill Park
Bethnal Green Cambridge Heath London Fields Hackney Downs Rectory Road Stoke Newington Stamford Hill Seven Sisters Bruce Grove White Hart Lane Silver Street Edmonton Green Southbury Turkey Street Theobalds Grove
Bethnal Green Hackney Downs ClaptonSt James Street Walthamstow Central Wood Street Highams Park
Battersea Park railway station is served by an infrequent parliamentary train service from Dalston Junction, which terminates at Battersea Park instead of Clapham Junction. Since the reorganization of services into the London Overground network, this has been the only service to use the link from platform 2 at Battersea Park to Wandsworth Road.
London Overground Depots
London Overground Operations
London Overground's head office and control centre are at Swiss Cottage. Rolling stock is maintained at Willesden Junction and New Cross Gate TMDs, the latter being newly built for the extended East London line. There are also sidings at Silwood Triangle (just north of New Cross depot), built in 2013–14.
Satellite locations for stabling trains include Stratford, London Euston and sidings (mainly used by London Northwestern Railway), and c2c's East Ham Depot. Train crews are based at stations including Euston, Willesden Junction, Watford Junction, New Cross, Stratford and Gospel Oak. Until recently London Overground operated with a conductor or guard on its North London, West London and Gospel Oak services.
With the other 60% of Overground services already operated by only a driver, it was decided in 2013 to convert these remaining two-person operated trains to driver only.
London Overground Operator
London Overground is operated by a private company, Arriva Rail London. Following a model similar to that used for the Docklands Light Railway, TfL invited tenders for operation of the Overground. Unlike other National Rail operators under the franchise control of the Department for Transport, TfL sets fares, procures rolling stock and decides service levels. The operator takes only a small element of revenue risk, with TfL taking 90% and the operator 10%.
The first operator, London Overground Rail Operations, a 50:50 joint venture between Laing Rail and MTR Corporation, was chosen by TfL on 19 June 2007. The contract was signed on 2 July 2007 for seven years with the option of a two-year extension.
In preparation for the launch of the Overground, MTR Laing renamed itself London Overground Rail Operations. In February 2013, it was awarded a concession extension until 14 November 2016.
In April 2015, TfL placed a notice in the Official Journal of the European Union, inviting expressions of interest in operating the next concession. In March 2016, TfL announced that Arriva Rail London had won the right to operate the London Overground concession, starting from 13 November 2016.
London Overground Ticketing
Ticketing is a mix of paper, Oyster cards, electronic smart cards and contactless payment cards for "pay-as-you-go" travel. As with all National Rail and TfL services in London, passengers can use a Travelcard (daily, seven-day, monthly or annual); as on other National Rail services in London, paper single, return and cheap day return tickets priced under the zonal fare scheme are also available.
As part of an effort to improve safety and protect revenue, TfL has announced that it will introduce ticket barriers at a number of stations. The stations that did not have barriers when TfL took over have been fitted with standalone Oyster card readers similar to those at ungated Underground and DLR stations.
The validators at Blackhorse Road which were needed to enter/exit the Oyster card system when changing to and from the Victoria line were replaced with route validators, coloured pink: these are used to show that a traveller using Oyster PAYG changed lines at that station, showing which of the possible routes was used.
Typically, this avoids paying for zone 1 when the passenger did not travel into it.
Ticket stock is common National Rail stock, as Overground services remain part of the National Rail network, but sometimes with a large TfL roundel in the centre and the repeated legend "Rail Settlement Plan" or on newer versions "National Rail" on a light green background. This ticket stock, coded "TFL" on the reverse, was introduced in November 2007.
London Overground Ticket Pricing
London Overground Performance
Although a TfL service, the Overground is part of the National Rail network, unlike the Underground. The most recent figures released by Network Rail (NR), for period 7 (2013–2014), showed that it had achieved 96.6% of the Public Performance Measure (PPM) target for punctuality and reliability set by the ORR – down 0.9 percentage points on the period last year.
The moving annual average (MAA) of the PPM for the 12 months to 12 October 2013 was 96.5%. TfL, in conjunction with the Massachusetts Institute of Technology, has investigated the use of data from the Oyster smartcard ticketing system to measure the performance of the Overground explicitly from the passenger perspective.
In the autumn 2011 National Passenger Survey, conducted by Passenger Focus, London Overground received an overall satisfaction rating of 92%, a 7% improvement on the previous survey.
However, a survey in February 2014 by the consumer group Which? found that customer satisfaction of London Overground was at sixth place (out of 20 train operators) with a satisfaction percentage of 58%.
London Overground Overview
London Overground Owner: Transport for London
London Overground Locale: Greater London and Hertfordshire
London Overground Transit Type: Commuter rail
London Overground Number of lines: 6
London Overground Number of Stations: 113 served (81 operated)
London Overground Annual Ridership: 189 million
London Overground Began Operation: 11 November 2007; 15 years ago
London Overground Operator(s): Arriva Rail London (2016–2024)
London Overground Reporting Marks: LO (National Rail)
London Overground System Length: 167 km (103.8 mi)
London Overground Track Gauge: 1,435 mm (4 ft 8+1⁄2 in) standard gauge
London Overground Electrification:
25 kV 50 Hz AC overhead
750 V DC third rail
London Overground Network Map
Bush Hill Park
Caledonian Road & Barnsbury
Clapham High Street
Finchley Road & Frognal
Harringay Green Lanes
Harrow & Wealdstone
Highbury & Islington
Honor Oak Park
Kentish Town West
Kilburn High Road
Leyton Midland Road
Leytonstone High Road
New Cross Gate
Queens Road Peckham
Shoreditch High Street
St. James Street
Walthamstow Queen's Road
Watford High Street
White Hart Lane