JR East Nagano Niigata Area Pass

• A child price (6 to 11 years of age) is available for this pass.Access to trains is free for accompanied infants aged 5 years or under. 

• The Pass is only available to non-Japanese passport holders with a short-term visa to stay in Japan for no longer than 90 days.
• Japanese passport holders CANNOT use this pass. 
• Travellers can exchange for this JR East Nagano-Niigata Are Pass with a printed copy of their e-voucher within 3 months of the purchase date. 
• To exchange the voucher for the Pass you will need your passport. 
• The start date of the Pass can no longer be changed once the voucher has been exchanged.

• Mito Station Travel Service Center, 10:00 - 19:00 Monday through Friday, 10:00 - 17:00 weekends and holidays.
• Niigata Station Travel Service Center, 10:00 - 19:00 Monday through Friday, 10:00 - 17:00 weekends and holidays.
• Nagano Station Travel Service Center, 10:00 - 19:00 Monday through Friday, 10:00 - 17:30 Weekends and holidays.
• Narita Airport Terminal 1, JR EAST Travel Service Center, daily from 8:15 to 19:00. JR Ticket Office, daily from 6:30 to 8:15 and 19:00 to 21:45.
• Narita Airport Terminals 2 and 3, JR East Travel Service Center, every day from 8:15 to 20:00. JR Ticket Office, every day from 6:30 to 8:15 and 20:00 to 21:45.
• Haneda Airport International Terminal, JR East Travel Service Center (Tokyo Monorail 2F Ticket Gate/Arrival Lobby), every day from 7:45 to 18:30.
• Tokyo Station, JR East Travel Service Center (Marunouchi North Exit), every day from 7:30 to 20:30.
• Shinagawa Station, Information Center (Central), every day from 9:00 to 19:00.
• Ueno Station, Information Center (Central), every day from 9:00 to 19:00.
• Shinjuku Station, JR East Travel Service Center (New South Exit), every day from 8:00 to 19:00. Information Center (East), every day from 9:00 to 19:00.
• Shibuya Station, Information Center (South), every day from 10:00 to 18:30.
• Ikebukuro Station, Information Center (Central), every day from 9:30 to 18:00.
• Yokohama Station, Travel Service Center, 10:00 to 20:00 Monday through Friday, 10:00 to 19:00 weekends and holidays.

• Trains on the JR East Limited Express lines, either local or express, between Tokyo and Nasushiobara, Tokyo and Niigata, as well as those between Tokyo and Joetsumyoko via Nagano.
• Travellers will also be able to travel beween Tokyo and Nikko.
• The Tokyo monorail between Haneda International Airport and Tokyo, as well as the Narita Express between Narita International Airport and Tokyo.
• The Izku Kyuko line between Ito and Izukyu-Shimoda.
• The Hokuetsu Express line between Niigata and Joetsu.
• The Echigo TOKImeki rail line between Arai and Naoetsu.
• The Tobu Direct Limited Express trains "Nikko," "SPACIA Nikko," "Kinugawa," and "SPACIA Kinugawa" to travel to Nikko and Kinugawa Onsen.
• The Joetsu Shinkansen between Tokyo and Niigata, and the Hokuriku shinkansen between Tokyo and Joetsumyoko.
• This pass does not allow travel on JR buses. 
• This pass cannot be used on the Tokaido Shinkansen.

• Reservations can only be made after exchanging the voucher for the rail pass. 
• With the JR East Niigata-Nagano Pass is possible to make reservations for Shinkansen and limited express on the JR East Website before arriving in Japan. 
• With the Pass, no additional fee is required when reserving seats. 
• Non-reserved Ordinary Class cars can be accessed freely. 
• In order to travel in first classes (Green Car or Gran Class), or on night cars, an extra fee is required. 
• To access the platforms, show your pass to the staff located at the platform gates. 
• To reserve a seat, ask the staff at the the ticket office. 
• It is a personal pass. Please always carry your passport when using the Pass as station and train staff may check it.

• An unused voucher is refundable for one year from the date of issue.
• The voucher can be refunded if it has never been exchanged in Japan. 
• A cancellation fee of 10% of the value of the voucher, will be retained.
• No refund is possible for a voucher received by us more than one year from the date of issue. 

For lost e-tickets, please contact us for a new copy.