Cookies Policy

What are cookies?

First of all at we use minimal amount cookies than any other rail pass and rail ticket website.

Secondly 'in truth we have no idea how to utilise them'. So the above statement is more true than most travel websites

Cookies are tiny crumbs of personal data that we automatically collect when you use our website or app.

When we refer to cookies, we may mean cookies and similar technologies, such as web pixels, tags. SDKs, GIFs, and beacons.

What types of cookies we use and why

We have three cookie flavours:

  1. Strictly necessary cookies make our site work. Without these, everything would crumble!
  2. Performance cookies help us speed up your browsing. We want to help you travel effortlessly, so our site and app need to do what you want when you want them to!
  3. Personalisation cookies make our site unique to you. You’re an individual after all! These cookies help us do things like default searches to your nearest station.

What happens when you turn off cookies?

If you turn off all cookies or use an app or web-blocking software, Trainline may not work in the best way. Imagine you searched for train tickets from London to Manchester and you added these tickets to your basket but accidentally closed our site before booking. If you’ve turned off cookies, when you return, your basket won’t be saved, so you’ll have to search for those tickets all over again. Cookies make things a bit easier.

Disabling cookies on your desktop won’t affect the cookies on your mobile, so you’ll have to turn them off for each device you use.

Just so you know, turning off cookies won’t delete cookies from your browser. You’ll need to do this from your browser settings.

Strictly necessary cookies

These strictly necessary cookies can’t be turned off, as they power our site.

They’re used for identity, security, fraud prevention, and functionality purposes.

About these Strictly necessary cookies

Strictly necessary cookies are created every time you use our app or site. Among other things, these cookies let us remember your choices so we can do things like:

  • Keep track of which tickets you’d like to buy
  • Charge you the correct amount for your tickets
  • Pass your details to the relevant train, coach or bus operators, so you can travel with them
  • Offer you different ways to get your tickets (like our Mobile Ticket option)
  • Check there’s no suspicious activity going on with your account or payments
  • Keep your information secure
  • Make sure we don’t show you the same notifications more than once – we know that’d be annoying
  • Save your preferences, such as whether you like paying in euros or pounds.

Our identification cookies let us show you your favourite journey, before you sign in because we remember your choices. These cookies make checking your train home easier, as we auto-fill your departure and arrival stations.

Performance cookies

These cookies tend to focus on what you’re doing, to help our app and site do what you ask it to.

About these Performance cookies

We rely on analytics cookies to tell us how our site/app responds to our users. Once we know how we’re doing, we can see where we can improve.

Broadly speaking…

  • Analytics cookies help us understand our customers’ behaviour on our site, in order to constantly improve things.
  • These cookies tell us how you arrived on our site, which of our pages you’ve already visited, how long you spent on those pages, and whether you clicked on any links while you were there.
  • The analytics ID cookies we set, collect data about our users generally and we analyse this data at an aggregate level –
  • They also flag up any problems, so our clever tech teams can fix them quickly.

We work with service providers including Google, Adobe, Facebook, and Branch to provide tools to analyse info at an aggregate level about the use of our site and app.

Personalisation Cookies

Now we’re on to the cool stuff. Personalisation cookies save you time by helping us do things.

Even if you choose to turn off these cookies, you’ll still see ads. They’ll just be less relevant.

About these Personalisation cookies

We also use these cookies to make sure you see ads that are relevant to you. It’s important to note, disabling these cookies won’t stop adverts, it’ll just make them generic.

And, even if you opt-out of Ads Personalisation, you may still see ads based on things like your general location, which we get from your IP address, your browser type, and your search terms. 

More on cookies content from original update

At, we are serious about your privacy and security. We believe in being open and transparent about how we collect and use your personal information. This includes when we use “cookies”. This notice explains how uses cookies and other tracking technologies through our website, as well as our mobile apps (for both iOS and Android).
What Is A Cookie?
Cookies are small text files, unique to your account or browser, that are sent between and your computer or mobile device. Cookies are useful because they allow a website to recognise a user’s device and, for instance, remember your preferences and generally improve your online user experience.
There are two types of cookies, “session” and “persistent”. Session-based cookies are stored only while you browse and are automatically deleted when you close your browser. For example, uses session-based cookies to hold a ticket in your basket while you browse the Site. If you don’t have an account, those tickets will disappear when you close your browser.
  • Persistent cookies last until you or your browser deletes them or until they expire.
  • For example, if you are an account holder and signed in, uses persistent cookies to hold tickets in your basket while you are signed into your account so that you can close your browser and buy the tickets later.
  • The duration of our persistent cookies are set out in the table below.
Although this notice refers to the general term ‘cookie’, it also applies to similar tracking technologies that we use (such as ‘web beacons’, ‘clear GIFs’ and ‘pixel tags’).
Visit this site ( to find out more about cookies.
What information about you does collect?
As is true of most websites, we collect information about your device, including your IP address, operating system and browser type, for system administration and to report aggregate information.
Here are a few examples of information that we collect with cookies and other similar technology:
  • Browser and browser version
  • Operating system and version
  • Referring Domain
  • UTM tracking from the referrer e.g. if you’ve come to via one of our affiliates
  • City/Country
Why Does Use Cookies?
We use cookies in a few different ways:
To let you do things on the website: Some cookies are associated with your account in order to remember that you are logged in or hold tickets in your basket.
To collect statistics: Some cookies help us learn how well our website and apps perform. We also use cookies to understand, improve, and analyse products, features, and services.
To improve your experience:
  • Cookies can tell us which language and currency you prefer.
  • They can help you fill out forms more easily, for example by prefilling passenger name fields. We may use cookies to help us improve our services, for example, to improve the performance of our pages you browsed on before placing an order or contacting us.
To ensure our website is secure: Cookies also make your interactions more secure, to make sure the personal information you give us does not also fall into the wrong hands.
To provide you with relevant marketing information: These cookies are used to deliver relevant advertising content and help measure the effectiveness of an advertising campaign.
Name of cookie Provider Purpose Duration How to Opt out
Google (Analytics) To collect information about how visitors use the website. We use the information to compile reports and help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the site from and the pages they have visited. Click here for an overview of privacy at Google
_ga : 13 months
_gid : 24 hours
_gat : 10 minutes
You can opt-out of third-party cookies from Google Analytics.
Facebook (Advertising) To collect browser information in order to optimise the rendering of the page and for advertising purpose.
datr : 13 months
fr : 3 months
wd : session
  • See the “How can you control Facebook’s use of cookies to show you ads?” section in Facebook’s guidance:
  • Taking Control Of Cookies
  • Some people prefer not to allow cookies, which is why most browsers give you the option to control them in your setting.
  • In some browsers you can set up rules to manage cookies on a site-by-site basis, so you can prevent cookies being set by all sites except those that you trust. What you are able to do depends on which browser you are using. If you do not accept our use of cookies as set out above, you may either use the options set out above or configure your browser to reject cookies.
  • The ability to do this is usually found in the options, settings or preferences menu of your browser or mobile device (and we include links for common browsers below).
The most popular browsers provide advice for managing cookies, such as these:
  • Google Chrome
  • Internet Explorer
  • Mozilla Firefox
  • Safari (Desktop) and Safari (Mobile)
  • iPhone and iPad
  • Samsung
You can also opt out of targeted marketing through the Digital Advertising Alliance.
There are also lots of browser extensions and third-party apps that let you have more control of your online privacy, for example the Ghostery app.
On your iPhone, iPad or Android, you can change your device settings to control whether you see online interest-based ads.
However, if you choose to restrict our website and apps from creating cookies, you may find that your overall user experience of those services is compromised, for example the website will stop remembering your preferences and in some cases disrupt your experience of our website.
Updating this policy
We may update this notice and so we recommend that you check this notice regularly. We shall notify you of any significant changes by way of a notice on our website or by contacting you directly when reasonably possible.
Rail Holidays
Rail Vacations
Luxury Trains
Luxury Tours
International Trains
International Tours
home Rail-Pass & Train Tickets & International Rail Holidays Hotel Booking & Hotel Reservations & Hotel Accomodation B&B Booking & B&B Reservations & B&B Accommodation Hostel Booking & Youth Hostel Reservations & Hostel Accommodation Chalet Rental & Holiday Homes & Vacation Homes Ski Pass Booking & Ski Pass Reservations & Ski Lift Pass Flight Tickets & Airline Reservations & Flight Booking Ferry Tickets & Ferry Booking & Ferry Reservations Car Rental Booking & Car Hire Reservations Excursions & Days Out & Day Trips & Theme Parks Rail Pass Booking & Rail Pass Reservations & Eurail & Interrail Rail Tickets & Rail Reservations & International Train Tickets Weekend Trips & Weekend Breaks & Weekend Away  Travel Insurance & Business Travel Insurance Eurotunnel Tickets & Eurotunnel Le Shuttle Reservations