Arriva Trains Wales - Arriva Trains Wales Performance - B

 

 

In October 2006, ATW was ranked seventh best (out of 21 companies) with an above average 89.9% of trains 'on time' according to Network Rail statistics. The latest figures released by NR (Network Rail) rate punctuality (Public Performance Measure) at 96.1% for period 7 of the 2013/14 financial year. The MAA (Monthly Annual Average) figure for the 366 days up to 12 October 2013 is currently at 93.9%.

 

In September 2017, a review on the conditions during a regular peak commute was published by 'Stu's Reviews'. This review was publicised through several of the national news networks, including Wales Online, and BBC Wales.

 

 

The Welsh Language Act 1993 requires all public bodies to provide services to the public through the medium of Welsh as well as English. As a private company and not a public body, Arriva Trains Wales was not legally required to provide service in Welsh, but it did conduct some business in Welsh. All stations previously run by Arriva Trains Wales where the Welsh and English names differed had both names displayed, with a few minor omissions.

 

Arriva did not display Welsh names in the English stations which it managed, such as Chester, Shrewsbury, or Hereford, but included the Welsh names in its now discontinued printed timetables and other publicity material. There were bilingual signs at Hereford, for example, warning against trespassing on the railway.

 

Arriva Trains Wales introduced bilingual display screens and announcements in at least 46 stations.

 

In 2004, ATW introduced a Welsh-language telephone line. Its website was named the "Best Website of The Year in the Technology Wales Awards 2004".

 

 

Arriva Trains Wales Franchise(s): Wales & Borders