Grand Central (GC)

Grand Central (GC)

Grand Central
http://www.grandcentralrail.com (external link, opens in a new tab)

Customer Services:
Yes

03456034852

customer.services@grandcentralrail.com

http://www.grandcentralrail.com/customer-service/contact-us/ (external link, opens in a new tab)

Tickets:
Yes

03456034852

https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Assisted Travel:
Yes

0800 022 3720

https://passengerassistance.com/ (external link, opens in a new tab)

Lost Property:
Yes

https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Customer Services

Opening Hours:
Yes

Email Address:
customer.services@grandcentralrail.com

Web Address:
http://www.grandcentralrail.com/customer-service/contact-us/ (external link, opens in a new tab)

Phone Number:
03456034852

Postal Address:
Customer Relations Manager, Grand Central Rail
PO Box 5871
Sheffield
S1 9GP

Notes:

Opening Hours:

08:00 - 18:00

Ticketing & Fares

Seat Reservations:
Yes

TeleSales:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
03456034852

Notes:

Tickets delivered by First Class Post (free) will be dispatched within 24 hours and you will receive your tickets within 5 days.
Self-service ticket machine (free) You will need the payment card used and your collection reference. Tickets will be ready for collection 2 hours after booking.
Next day delivery (£6.00) Guaranteed ticket delivery by 1pm the next working day. You will need to sign for your tickets on delivery.

Opening Hours:
Monday to Sunday - 08:00 - 22:00

Business Travel:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
03456034852

Group Travel:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
03456034852

Penalty Fares:

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Assisted Travel:

Opening Hours:
Yes

Web Address:
https://passengerassistance.com/ (external link, opens in a new tab)

Phone Number:
0800 022 3720

Notes:

Text: 60083
Textphone/minicom: 0845 60 50 600
For text and textphone we will send an instant message with the number you need to dial from your textphone unit.

Lost Property:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Head Office Details

Email Address:
customer.services@grandcentralrail.com

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
03456034852

Postal Address:
3rd Floor
Northern House, Rougier Street
York
YO1 6HZ

Managing Director:
Richard McClean