Lumo (LD)

Lumo (LD)

Lumo
https://www.lumo.co.uk/ (external link, opens in a new tab)

Customer Services:
Yes

03455280409

customerexperience@lumo.co.uk

https://www.lumo.co.uk (external link, opens in a new tab)

Tickets:
Yes

0

https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Assisted Travel:
Yes

08000318542

https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Lost Property:
Yes

03455280409

customerexperience@lumo.co.uk

https://www.lumo.co.uk/about-us/customer-charter (external link, opens in a new tab)

Customer Services

Opening Hours:
Yes

Email Address:
customerexperience@lumo.co.uk

Web Address:
https://www.lumo.co.uk (external link, opens in a new tab)

Phone Number:
03455280409

Postal Address:
Freepost LUMO CUSTOMER SUPPORT
First Customer Contact Ltd.
The Square, 2 Broad Street West
South Yorkshire
S1 2BQ

Notes:

Opening Hours:

09:00 - 17:00 Everyday (closed Christmas Day)

Ticketing & Fares

Seat Reservations:
Yes

TeleSales:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
0

Notes:

Opening Hours:

08:00 - 23:00 Everyday (closed Christmas Day)

Business Travel:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
0

Group Travel:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Buying Tickets on the Train

Notes:

Tickets are available to purchase onboard.

Penalty Fares:

Web Address:
https://www.lumo.co.uk/help/revenue-protection-policy (external link, opens in a new tab)

Assisted Travel:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
08000318542

Lost Property:

Opening Hours:
Yes

Email Address:
customerexperience@lumo.co.uk

Web Address:
https://www.lumo.co.uk/about-us/customer-charter (external link, opens in a new tab)

Phone Number:
03455280409

Head Office Details

Email Address:
CustomerExperience@lumo.co.uk

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
03455280409

Postal Address:
4th Floor, Central Square South
Orchard Street
Newcastle-upon-Tyne
NE1 3PG

Managing Director:
Martijn Gilbert