Transport for Wales (AW)

Transport for Wales (AW)

Transport for Wales
https://www.tfwrail.wales/ (external link, opens in a new tab)

Customer Services:
Yes

03333211202

https://www.tfwrail.wales/ (external link, opens in a new tab)

Tickets:
Yes

03333211202

https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Assisted Travel:

Yes

03330050501

https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Lost Property:
Yes

03333211202

https://tfwrail.wales/help-center/lost-property (external link, opens in a new tab)

Customer Services

Opening Hours:
Yes

Web Address:
https://www.tfwrail.wales/ (external link, opens in a new tab)

Phone Number:
03333211202

Postal Address:
Transport for Wales
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, Taff
CF37 4TH

Notes:

Opening Hours:

Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00

Ticketing & Fares

Seat Reservations:
Yes

TeleSales:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
03333211202

Postal Address:
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, Taff
CF37 4TH

Notes:

Opening Hours:

Monday to Sunday - 08:00 - 22:00

Business Travel:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
08448560688

Postal Address:
Transport for Wales Business Travel
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, Taff
CF37 4TH

Group Travel:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Postal Address:
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, Taff
CF37 4TH

Notes:

Opening Hours:

Monday to Friday 09:30 - 16:30 (excluding bank holidays)

Buying Tickets on the Train

Notes:

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
All but Advance tickets are available to purchase on board the train.

Penalty Fares:

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Assisted Travel:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
03330050501

Lost Property:

Opening Hours:
Yes

Web Address:
https://tfwrail.wales/help-center/lost-property (external link, opens in a new tab)

Phone Number:
03333211202

Head Office Details

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
03333211202

Postal Address:
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, Taff
CF37 4TH

Managing Director:
Jan Chaudhry-van der Velde