c2c (legal name Trenitalia c2c Limited) - c2c & Trenitalia - E

c2c - E

c2c History

c2c & Trenitalia

In February 2017 National Express sold c2c to Trenitalia. c2c was the only remaining National Express operated UK rail franchise, down from a peak of nine in 2003. The company name was changed to Trenitalia c2c Limited.

On 1 April 2017, c2c introduced a new on-board Wi-Fi service free to all customers. Also, it has an on-board entertainment service called Vista. c2c has partnered with Now TV to provide free television shows available to stream for c2c passengers.

During the summer of 2019 c2c ran an hourly weekend limited stop service between Fenchurch Street and Shoeburyess. The new service coincided with the weekend extension of Fenchurch Street to Southend Central via Ockendon trains to Shoeburyness, providing a seven trains per hour service between Shoeburyness and Benfleet on Saturdays and a five trains per hour service on Sundays.

In September 2019 it was announced that c2c had invested more than £10 million into a new self service ticketing system with a user-friendly self-service interface developed with Voodoo Park. The interface is completely web-based and can be remotely repaired. The ticket machines installed in 2019 are from the Italian company Sigma Spa.

On 23 September 2019, c2c announced that it would be removing the first-to-last staffing at some stations and reducing ticket-office opening hours.

On 31 March 2020 Trenitalia and the Department for Transport entered into an emergency measures agreement to vary the terms of the franchise agreement during the COVID-19 pandemic. This took effect on 1 April 2020 and lasted until 20 September 2020. On 19 September 2020 Trenitalia and the Department for Transport entered into an emergency recovery measures agreement. This was a precursor to the replacement of the franchise agreement with a rail contract.

c2c Overview

c2c Franchise(s):

London, Tilbury & Southend: 26 May 1996 – 8 November 2014

Essex Thameside: 9 November 2014 – 18 July 2021

c2c Contract(s): Essex Thameside: 19 July 2021 – 20 July 2025

Main Route(s): Fenchurch Street to Shoeburyness

c2c Other Route(s):

Fenchurch Street to Grays via Rainham

Fenchurch Street to Pitsea via Ockendon

Liverpool Street to Shoeburyness

c2c Fleet Size:

74 Class 357 Electrostar sets

c2c Stations Called At: 28

c2c Stations Operated: 25

c2c Parent Company:

Prism Rail (1996–2000)

National Express (2000–2017)

Trenitalia (2017–present)

c2c Headquarters: Cutlers Court, 115 Houndsditch, London

c2c Reporting Mark: CC

c2c Dates of Operation: 26 May 1996–

c2c Predecessor: Network SouthEast

c2c Technical Length: 125.5 kilometres (78.0 mi)

c2c Route Map Legend

London

Fenchurch Street Liverpool Street

Limehouse Stratford

West Ham

East Ham Depot

Barking

Dagenham Dock Upminster

Rainham Ockendon

Purfleet Chafford Hundred

Lakeside

Grays West Horndon

Tilbury Town

East Tilbury Laindon

Stanford-le-Hope Basildon

Pitsea

Benfleet

Leigh-on-Sea

Chalkwell

Westcliff

Southend Central

Southend East

Thorpe Bay

Shoeburyness

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