Greater Anglia - Greater Anglia Performance - J

 

 

Punctuality statistics released by Network Rail for service report period 7 of 2013–2014 (15 September – 13 October 2013) were 94.0% PPM (Public Performance Measure), down 1.0 percentage point on the same period ine the previous year, and the MAA (Moving Annual Average) up to 12 October 2013 also fell slightly to 92.3%.

 

In 2013, Abellio Greater Anglia was named train operator of the year. However, a survey in February 2014 by the consumer group Which? found that customer satisfaction with Abellio Greater Anglia was at last place (out of 20 train operators) with a satisfaction percentage of 40%, and in 2016 Abellio Greater Anglia was rated the fourth worst UK train operator with a commuter rail services satisfaction rating of 35%.

 

Forecasts issued during the mid-2010s predicted that demand on the GEML into London from Suffolk and Norfolk was expected to grow by 32 percent, while demand from Essex was to go up by 52 percent. This prediction was in spite of the relatively low levels of subsidies provided for Greater Anglia's operations, and the general lack of improvements in prior years, according to industry periodical Rail, it was the second least subsidised passenger operator by 2015.

 

 

Greater Anglia Franchise(s): Greater Anglia