Manchester Metrolink - Manchester Metrolink Corporate Affairs - H

Manchester Metrolink - H
Manchester Metrolink Corporate Affairs
Manchester Metrolink Ownership and Structure
Manchester Metrolink is owned by TfGM, and is currently operated and maintained by KeolisAmey Metrolink, a joint venture between Keolis and Amey, who were awarded the contract for a period of up to 10 years from 15 July 2017.
Between 1992 and 1997 Metrolink was operated and maintained as a concession by Greater Manchester Metro Limited, and between 1997 and 2007 by Serco. When next tendered, a 10-year contract was awarded to the Stagecoach Group from 15 July 2007. On 1 August 2011, RATP Group bought the balance of the contract from Stagecoach. In January 2017, the Keolis/Amey consortium was announced as the successful bidder for the operating and maintenance (O&M) contract to run from 15 July 2017. Unsuccessful competing bidders were RATP, National Express and Transdev.
Manchester Metrolink Business Trends
The key trends in recent years for Manchester Metrolink are (years ending 31 March):
Activities in the financial year 2020/21 were severely reduced by the impact of the coronavirus pandemic, the shortfall in fare income was funded by a grant from the UK central government's Department for Transport.
Manchester Metrolink Passenger Numbers From 1992 to 2022
Metrolink revised its method for calculating passenger boardings in 2010/11, meaning figures are not directly comparable with previous years.
A survey in 2012 revealed that 12% of people in Greater Manchester use Metrolink to travel to work, and 8% use the system every day. The system is most commonly used by 21- to 30-year-olds, and was used most markedly by residents of the Metropolitan Borough of Bury — accounting for around a third of their commuter journeys.
Passenger numbers were severely reduced due to the impact of the COVID-19 pandemic, decreasing 76.7% in the year 2020/21. In the year 2021/22, passenger numbers were still significantly below the level achieved before the pandemic.
Manchester Metrolink Passenger Satisfaction
A survey in 2012 revealed that passengers who used Metrolink every day for commuting rated service levels as poor and/or unreliable, with those respondents particularly frustrated by delays and disruptions. TfGM recognised that the older vehicles in its fleet – the T68/T68As — were outdated and the cause of much disruption, and agreed to replace them with M5000s by 2014. Among those who used Metrolink less regularly, the system scored far better in the survey.
A survey in 2013 by the non-departmental government body Passenger Focus found that of the five major light rail systems in the United Kingdom – Metrolink, Sheffield Supertram, Nottingham Express Transit, Midlands Metro and Blackpool tramway – Metrolink had the lowest overall satisfaction rating in the United Kingdom. Respondents were surveyed on value for money, punctuality, seating availability, tram stops and overall satisfaction. Metrolink was below average on all criteria, and 47% believed Metrolink was value for money compared to a national average of 60%.
Subsequent surveys have shown increases in passenger satisfaction. A further survey in late 2015 by watchdog Transport Focus, found that satisfaction levels had increased, 89% of passengers surveyed said they were either 'very' or 'fairly' satisfied with their overall journey, up from 83% in 2013, but still below the national average of 92%. It also found that 58% felt the service was value for money.
The national average rating for value for money on all tram networks was 69%. The follow-up survey in 2016 found further improvements, with 90% of respondents reporting they were either 'very' or 'fairly' satisfied with their overall journey, compared to the national average of 93%. 62% now felt the service was value for money, against a national average still of 69%, which although improved was still the lowest ranking of the six systems covered by the survey.
Manchester Metrolink Overview
Manchester Metrolink Owner: Transport for Greater Manchester
Manchester Metrolink Locale: Greater Manchester
Manchester Metrolink Transit Type: Tram/Light rail
Manchester Metrolink Number of Lines: 8
Manchester Metrolink Number of Stations: 99
Manchester Metrolink Annual Ridership: 36.0 million (2022/23)
Manchester Metrolink Increase: 38.5%
Manchester Metrolink Chief Executive: Danny Vaughan (TfGM Metrolink Director)
Manchester Metrolink Headquarters: Metrolink Trafford Depot
Warwick Road South
M16 0GZ
Manchester Metrolink Began Operation: 6 April 1992, 31 years ago
Manchester Metrolink Operator(s): KeolisAmey Metrolink Ltd.
Number of Vehicles: 147 Bombardier M5000
Manchester Metrolink Train Length: 28.4 metres (93 ft)
Manchester Metrolink System Length: 64 miles (103 km)
Manchester Metrolink Track Gauge: 4 ft 8+1⁄2 in (1,435 mm) standard gauge
Manchester Metrolink Minimum Radius of Curvature: 25 m (82 ft)
Manchester Metrolink Electrification: 750 V DC overhead line
Manchester Metrolink Top Speed: 50 miles per hour (80 km/h)
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