Northern Rail - Northern Rail Performance - B

Northern Rail - B

Northern Rail Performance

Northern Rail won Public Transport Operator of the Year 2007 at the National Transport Awards and was praised by the judges for attracting 20% more passengers since 2004. When the extension of its franchise was announced, Northern Rail stated that it had improved punctuality from 83.7% in the 12 months to December 2004 to 91.6% in the 12 months to May 2010, meaning that around 200 more trains per day were on time than in 2004.

In the period 15 October 2009 to 14 November 2009, Northern's punctuality was 91.1% and reliability was 92.2%. Northern Rail's passenger charter targets were 91% for punctuality and 99% for reliability.

The franchise agreement commits to a 15% reduction in delays in the first five years and to a new 'incentive/penalty regime' and a more 'local focus on performance'.

The latest official figures released by NR (Network Rail) rate punctuality (PPM) at 91.9% and an MAA of 90.7% for period 7 (2013/2014) and the 12 months up to 12 October 2013.

The annual report for 2012, published in March 2013, of the Nederlandse Spoorwegen stated that Northern Rail transported 263,000 passengers daily. The customer satisfaction decreased to 80%. In May 2011 Northern Rail received the "Sustainable Business of the Year" award.

Northern Rail Criticism

Northern Rail Approach to Fare Evasion

Northern Rail had a reputation for its rather tough approach on fare evasion, and was known to take passengers to court for underpaying by a matter of pence.

Northern Rail Overview

Northern Rail Franchise(s): Northern Rail
12 December 2004 – 31 March 2016
Northern Rail Main Region(s): North West, North East,
Yorkshire and the Humber
Northern Rail Other Region(s): East Midlands and Staffordshire
Northern Rail Fleet Size: 333
Northern Rail Stations Called At: 526
Northern Rail Stations Operated: 464
Northern Rail Parent Company: Serco-Abellio
Northern Rail Reporting Mark: NT
Northern Rail Predecessor:
Arriva Trains Northern
First North Western
Northern Rail Successor: Arriva Rail North