Govia Thameslink Railway - Govia Thameslink Railway Performance - P

Govia Thameslink Railway - P

Govia Thameslink Railway Performance

In February 2015, Thameslink and Great Northern came at the bottom of Which? magazine's Best and worst UK train companies customer survey, scoring a customer satisfaction score of 43%. Thameslink and Great Northern were also scored 2/5 stars in each of the specific categories covered by the survey (including Reliability, Punctuality and Cleanliness of toilets) – which is the worst performance of any UK train operator. In the Which? 2017 survey, Thameslink and Great Northern improved their performance slightly with a rating of 46% also, their position in the table was second to bottom (Southern were in bottom place, but had been subject huge disruption due to industrial action).

Passenger numbers on Govia Thameslink Railway (which also includes Southern and Gatwick Express) have risen from 262 million annually in 2010–11 to 327 million annually in 2015–16.

Govia Thameslink Railway Overview

Franchise(s):

Thameslink, Southern and Great Northern

14 September 2014 – 1 April 2028

Main Region(s):

South East England

Greater London

East Anglia

Stations Operated: 238

Parent Company:

Govia

(Go-Ahead Group 65%, Keolis 35%)

Reporting Mark: GN, GX, SN, TL

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