National Rail - National Rail Enquiries - E

National Rail - E

National Rail Enquiries

The National Rail Enquiries website includes a journey planner, fare and live departure information. The site is designed to complement the myriad different websites of Britain's privatised rail companies, so when users have selected which tickets they wish to buy, they are redirected to the most relevant train company website, where they can buy their tickets without booking fees.

In 2012 the website was joined by a mobile app mirroring its functionality. The app is available for iPhone, Android and Windows Phone.

In June 2020, a real time personalised messaging service, Alert Me, was launched, providing real-time disruption and crowding information via Messenger. This was followed in September 2021 by a similar service made available through WhatsApp. The service was closed in June 2023 leaving only a simple SMS based messaging service in place for customers. Both services were provided by a British transport technology company Zipabout.

In April 2021 the National Rail website turned from colour to greyscale in a tribute to the The Prince Philip, Duke of Edinburgh whom had died. The gesture however backfired after users highlighted accessibility issues and complained they could no longer use the website.

National Rail Overview

National Rail Product Type: Public transport

National Rail Owner: Rail Delivery Group

Country United Kingdom

National Rail Introduced: 1999, 24 years ago

National Rail Related Brands:

National Rail Enquiries

British Rail

Network Rail

National Rail Markets: United Kingdom

Rail Holidays
Rail Vacations

Luxury Trains
Luxury Tours

International Trains
International Tours