London Overground - London Overground Performance - I

London Overground - I

London Overground Performance

Although a TfL service, the Overground is part of the National Rail network, unlike the Underground. The most recent figures released by Network Rail (NR), for period 7 (2013–2014), showed that it had achieved 96.6% of the Public Performance Measure (PPM) target for punctuality and reliability set by the ORR – down 0.9 percentage points on the period last year.

The moving annual average (MAA) of the PPM for the 12 months to 12 October 2013 was 96.5%. TfL, in conjunction with the Massachusetts Institute of Technology, has investigated the use of data from the Oyster smartcard ticketing system to measure the performance of the Overground explicitly from the passenger perspective.

In the autumn 2011 National Passenger Survey, conducted by Passenger Focus, London Overground received an overall satisfaction rating of 92%, a 7% improvement on the previous survey.

However, a survey in February 2014 by the consumer group Which? found that customer satisfaction of London Overground was at sixth place (out of 20 train operators) with a satisfaction percentage of 58%.

London Overground Overview

London Overground Owner: Transport for London

London Overground Locale: Greater London and Hertfordshire

London Overground Transit Type: Commuter rail

London Overground Number of lines: 6

London Overground Number of Stations: 113 served (81 operated)

London Overground Annual Ridership: 189 million

London Overground Began Operation: 11 November 2007; 15 years ago

London Overground Operator(s): Arriva Rail London (2016–2024)

London Overground Reporting Marks: LO (National Rail)

London Overground System Length: 167 km (103.8 mi)

London Overground Track Gauge: 1,435 mm (4 ft 8+1⁄2 in) standard gauge

London Overground Electrification:

25 kV 50 Hz AC overhead

750 V DC third rail

London Overground Network Map

Acton Central

Anerley

Barking

Barking Riverside

Battersea Park

Bethnal Green

Blackhorse Road

Brockley

Brondesbury

Brondesbury Park

Bruce Grove

Bush Hill Park

Bushey

Caledonian Road & Barnsbury

Cambridge Heath

Camden Road

Canada Water

Canonbury

Carpenders Park

Cheshunt

Chingford

Clapham High Street

Clapham Junction

Clapton

Crouch Hill

Crystal Palace

Dalston Junction

Dalston Kingsland

Denmark Hill

Edmonton Green

Emerson Park

Enfield Town

Euston

Finchley Road & Frognal

Forest Hill

Gospel Oak

Green Lanes

Gunnersbury

Hackney Central

Hackney Downs

Hackney Wick

Haggerston

Hampstead Heath

Harlesden

Harringay Green Lanes

Harrow & Wealdstone

Hatch End

Headstone Lane

Highams Park

Highbury & Islington

Homerton

Honor Oak Park

Hoxton

Imperial Wharf

Kensal Green

Kensal Rise

Kensington (Olympia)

Kentish Town West

Kenton

Kew Gardens

Kilburn High Road

Leyton Midland Road

Leytonstone High Road

Liverpool Street

London Fields

New Cross

New Cross Gate

North Wembley

Norwood Junction

Peckham Rye

Penge West

Queen's Park

Queens Road Peckham

Rectory Road

Richmond

Romford

Rotherhithe

Seven Sisters

Shadwell

Shepherd's Bush

Shoreditch High Street

Silver Street

South Acton

South Kenton

South Hampstead

South Tottenham

Southbury

St. James Street

Stamford Hill

Stoke Newington

Stonebridge Park

Stratford

Surrey Quays

Sydenham

Theobalds Grove

Turkey Street

Upminster

Upper Holloway

Walthamstow Central

Walthamstow Queen's Road

Wandsworth Road

Wanstead Park

Wapping

Watford High Street

Watford Junction

West Brompton

West Croydon

West Hampstead

White Hart Lane

Whitechapel

Willesden Junction

Woodgrange Park

Wood Street

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