Chiltern Railways - Chiltern Railways Performance - G

 

 

Chiltern Railways' early operations were subject to considerable criticism. During 1998, its poor performance figures in criteria such as reliability, punctuality, and customer approval has led to financial penalties being incurred by the company, some of which was in the form of refunds to its passengers.

 

By the mid-2010s, Chiltern was considered one of the best railway operators in Britain, with Public Performance Measure (PPM) regularly over 90%, until the introduction of changes in November 2015, and infrastructure issues saw punctuality fall to 86% in December 2015. Chiltern's PPM is measured on stricter conditions than its long-distance rivals, such as Avanti West Coast, as Chiltern has a five-minute window for performance while others have a ten-minute window.

 

Performance figures published by Network Rail rate Chiltern Railways sixth in train operating companies in the UK at 89.4% (PPM – period 9) and 94.3% (MAA) for the year to 12 December 2015.

 

A new timetable introduced in September 2011, combined with significant disruption caused by engineering work, caused a negative reaction from customers. A petition to have the service reviewed was started, and articles describing the disrupted journeys of commuters appeared in the local press.

 

A new timetable introduced in December 2012 also met with frustration and opposition from some customers, particularly those using Saunderton and Princes Risborough stations.

 

 

 

 

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