Lumo (Train Operating Company) - Lumo Operations - D

Lumo (Train Operating Company) - D

Lumo Operations

Lumo offers a single-class service, with free Wi-Fi connectivity for all passengers. There is no dynamic pricing structure, the company instead favouring fixed fares with no observation of peak time ticketing. Lumo promotes itself as being a “digital-first” operator, having invested in paperless ticketing and a simplified website to make browsing and booking tickets as easy as possible. It also participates in the National Rail system and accepts interoperable tickets.

Onboard catering is available, consisting of an at-seat trolley service, while additional food and drink items from brands such as Marks & Spencer are available for pre-order by passengers for delivery mid-service. Efforts have been made to cater to as diverse a range of dietary requirements as possible, around 50 per cent of all food serviced is plant-based, while the use of meat and dairy products has been intentionally minimised.

An identical 2-by-2 seating arrangement is fitted throughout all five carriages, a pair of table seating per carriage is also available. These ergonomically designed wingback seats are furnished with various amenities, including individual lighting and electric sockets, fold-down tables, and shaping to provide a greater sense of privacy. Priority seats are also present, along with two spaces for wheelchair users, on each train. Various forms of media content, including films and television shows, can be streamed by passengers using the company's mobile app.

Lumo Overview

Lumo Franchise(s): Open-access operator
Not subject to franchising
25 October 2021 - 2031
Lumo Fleet Size: 5 Class 803s
Lumo Stations Called At: 5
Lumo Parent Company: FirstGroup
Lumo Reporting Mark: LD

Lumo Route Map

Edinburgh Waverley
Morpeth
Newcastle
Stevenage
London King's Cross